Hotel policies

Deposit, cancellation, and payment policy

Upon booking, you have agreed to pay one night’s room and tax as an advance deposit. You may cancel up until 72 hours before your arrival date, and you will only incur a $45 processing fee. If you cancel within 72 hours of your arrival date, you will forfeit your entire one night’s room and tax deposit.

Upon check-in, if you are paying with a credit or debit card, your card will be authorized for the full amount of your stay plus a $25 temporary authorization for incidentals. If you are paying in cash, you will still be required to put a credit or debit card on file, and this card will be authorized for any outstanding balance plus a $25 temporary authorization for incidentals.

You must present the credit or debit card that was used for your deposit at the time of check-in. If you are planning to use a third party debit or credit card for payment, please contact us at (850) 234-3484 to request a credit card authorization form at least three days before arrival date. Boardwalk Beach Hotel accepts MasterCard, Visa, and Discover as acceptable methods of payment. We will not accept prepaid gift cards as a valid method of payment.

  • Check-in: 4:00 pm CST; 6:00pm CST in the months of June and July
  • Check-out: 10:00 am CST

Gulf World Marine Park – 20% discount

Boardwalk Beach Hotel & Convention center is proud to be a preferred partner of Gulf World Marine Park. To show our appreciation for choosing our hotel for your visit to Panama City Beach, we are offering our guests a 20% discount on pre-purchased tickets to Gulf World. Use promo code getaways to take advantage of this exclusive deal! Tickets must be purchased online in advance to receive the 20% discount.


Housekeeping policy

Boardwalk Beach Hotel & Convention Center is changing our housekeeping policy as of August 1, 2017. Don’t worry, the usual service will be available to you, but our standard schedule will be as follows:

Light service—everyday

  • Daily towel exchange, amenities refresh and trash removal

Full service—in addition to light service, every fourth day housekeeping will:

  • Make beds, clean bathrooms and sweep floors

Need full service sooner? Just notify your front desk agent at check-in or dial 0 on your in-room telephone!


Additional fees

You will be charged a daily resort fee of $3.95 plus tax per day in addition to room and tax. If there is nobody in your party over the age of 25, you will be charged a one-time $45 non-refundable damage protection fee upon check-in. During the month of March, the non-refundable $45 damage protection fee is required for all parties.


Pet policy

We are a dog-friendly hotel. We allow up to two dogs per room. You must notify the front desk and register your dog(s) upon check-in. You will be charged a pet fee of $15 per night. You will be responsible upon check-out for any damages or additional cleaning fees that might be incurred.


Non-smoking rooms

All of our guest rooms and indoor public areas are non-smoking & non-vaping. A cleaning fee of $100 will be charged for smoking/vaping in our guest rooms. There are designated smoking areas located around the property.


Rental golf cart and scooter policy

Boardwalk beach hotel does not provide for parking of rental scooters or golf carts. If these vehicle types are found to be parked for extended periods of time, they are subject to being towed at the renter’s expense. We do not allow the charging of electric vehicles on hotel property.


Parking policy

Only one parking space will be provided per reservation. Overflow parking is available less than ¼ mile east of the hotel adjacent to our condo Welcome Center.


Minimum age requirement

Please note that the responsible guest for your hotel room must be at least 18 years of age at the time of check-in.


Privacy statement

Royal American Hospitality respects the privacy of every individual who uses our website. We only process and use the data obtained through this site for the specific purposes you’ve authorized for your transaction, based on the rental agreement for your reservation. We do not sell customer information to third parties.